Terms & Conditions

1. General Information
This website is operated by Merano Nel Cuore, located at Via Portici 82, 39012 Merano (BZ), Italy — CIN: IT021051B4VNOX7W43. Throughout the site, the terms "we," "us," and "our" refer to Merano Nel Cuore. These Terms & Conditions apply to all visitors and guests who access or use our website. We reserve the right to update or replace any part of these Terms at any time by posting updates on this page.

2. Use of the Website
By using this website, you agree to use it only for lawful purposes and in a way that does not violate the rights of others. You must not misuse this website by introducing viruses, attempting unauthorized access, or engaging in any activity that could damage or impair the website's performance. You also agree to provide accurate and up-to-date information and not to copy, distribute, or exploit any content without our prior written permission.

3. Reservations & Services
We make every effort to display our apartment and services as accurately as possible. All reservations are subject to availability and we reserve the right to refuse or cancel any booking at our discretion. Prices may change at any time without prior notice.

4. Bookings & Payments
When you submit a booking request through our website, you confirm that all information provided is accurate and complete. Payments must be completed according to the terms communicated at the time of booking. All payment transactions are processed securely and we do not store your full payment details on our servers.

5. Cancellation Policy
Cancellation terms vary depending on the booking channel and rate selected. Please refer to your booking confirmation for the specific cancellation policy applicable to your reservation. In case of early departure, no refund will be issued for unused nights unless otherwise agreed in writing.

6. House Rules
All guests agree to respect the rules of the property during their stay. Smoking is strictly prohibited on the premises. Pets are not allowed. Parties and events are not permitted. Quiet hours must be observed from 22:00 to 08:00. Maximum occupancy must not exceed the number stated at the time of booking.

7. Liability
Merano Nel Cuore is not responsible for loss, theft, or damage to guests' personal belongings during their stay. Guests are fully responsible for any damage caused to the property or its contents during their stay and may be charged accordingly.
8. Intellectual Property
All content on this website, including text, images, graphics, and design, is the property of Merano Nel Cuore and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our website, you agree to the terms outlined in our Privacy Policy.

10. Third-Party Links
Our website may contain links to external websites not operated by us, such as Booking.com or Google Maps. These links are provided for convenience only. We are not responsible for the content or practices of any third-party websites.

11. Contact
For any questions about these Terms & Conditions, please contact us at info@meranonelcuore.com or via WhatsApp at +39 349 794 0725.